Client Services

System Assessment & Procurement

Effective system upgrades mesh with your organization's current demands, and are sufficiently dynamic to evolve with your strategies and marketplace changes.

Expand your organization's ability to make insightful, intelligent system-upgrade decisions. With each averaging 20 years of experience in the healthcare field, our FlexTech consultants possess extensive knowledge and experience in dealing with most software systems on the market today. In addition, continuous training ensures that we keep pace with the changing IT marketplace, including technological evolution, government regulation, and emerging business needs.

We've compiled our knowledge into a methodology designed to help organizations rigorously move through the system selection process.

The FlexTech System Procurement process includes a proprietary tool—the Payor Functionality Matrix—that provides critical input for health plan managers. This matrix provides a side-by-side functionality comparison of the approximately 20 top software products on the market today, as measured against a list of specific organizational needs in the following areas:

Claims Administrative Systems:
Care Management Systems:
Provider Contracting
Utilization Management
Enrollment
Case Management
Benefits Administration
Disease and Wellness Management
Claims Processing
Health Risk Assessment
Customer Service
Personal Health Records
Utilization Management
Web Portals
Financials
Reporting
Medical Management
Membership
Sales/Marketing
Systems Security
TPA
HIPAA
Consumer Directed

Once these needs are documented and prioritized, the Payor Functionality Matrix defines vendor systems with the best fit. Using the results generated by the Payor Functionality Matrix, a product review is performed with key administrative personnel, followed by the generation of RFPs and/or RFIs, demonstrations and site visits, and the evaluation of outstanding issues in preparation for the final selection of a new system.

FlexTech has streamlined the process of system selection, making thorough assessment very cost-effective. Because we consistently deal with virtually all software vendors, we bring critical insights and third-party objectivity to the process, ensuring the best possible decision-making in a vendor-neutral environment.